Frequently Asked Questions

No. The benefit of a multi-disciplinary clinic is that we have multiple types of services and professionals under one roof. This allows us to collaborate more easily with other professionals who are a part of your or your child’s care team and to share electronic medical records. For example, if your child has a psychoeducational assessment done then the medical team will offer to attend a joint feedback session with you, your child, and the psychologist to ensure the best integration of care between disciplines. Recommendations for other services at the Center for Pediatric Excellence are done on a case-by-case basis.

No. Our clinicians can only provide services in English. We are also unable to provide psychoeducational assessments to children and teens who attend a school in the French school board as at least part of the testing should be done in French.

That is your and your child’s decision. Clinical trials can be an option only if the parents and child want to participate and the child qualifies for an active trial. If a member of your care team feels that participation in one of our clinical trials could be an option for your child, they may talk to you and provide information about the project. However, your child will not be included in a clinical trial until one of our research staff has discussed the trial with you and your child in detail and both you and your child have given written consent to participate. See our Clinical Trials page to learn more about participation in clinical trials at the Center for Pediatric Excellence.

We make every effort to return phone calls, emails, and respond to requests received through the website within 2 business days. If you do not hear back from us within 3 business days, please reach out again. Clinicians may not be able to respond personally, but where appropriate messages will be relayed through our support staff.

To cancel an appointment, email admin@cfpe.ca call 613-76-7355 ext 100. As a courtesy to other patients who are waiting for appointments, please cancel as soon as you’re aware that you cannot make the appointment. Appointments cancelled with less than 48 hours notice are subject to a fee. Initial medical consultations will be charged $150 fee, follow-up appointments $50 and psychologists appointments with no show or late cancellation will be subject to the full fee of the appointment.

Yes. Many, but not all, appointments can be done remotely. For remote medical appointments, you will receive a link prior to your appointment. For the psychologists, the remote links are re-usable – please email admin@cfpe.ca if you need a link for a particular psychologist.

Some tests and assessments require that you and/or your child to be in-person. In such cases you will be informed at the time of booking if you and/or your child must be in-person. If you prefer in-person or remote, let your clinician know and they will do their best to accommodate your preference.

No. Our physicians are licensed in Ontario and health care is provincially funded.

Unfortunately, we are not able to accommodate walk-in appointments. All appointments at the Center for Pediatric Excellence are booked in advance. Please email admin@cfpe.ca or call 613-726-7355 ext 100.

Your or your child’s doctor will provide a prescription with enough medication to last until the next appointment. In situations where you require a refill outside of an appointment (ex. you rescheduled the appointment or lost the prescription), you will be charged a fee. We require at least 72 hours notice for prescription renewals to be completed outside of an appointment.

Some but not all services are covered. Most Medical services are covered by OHIP. We will ask you to present your/your child’s valid Ontario health card at every appointment. If you do not have a valid health card, you will be charged for the appointment based on the Ontario Medical Association recommended rates. Services we provide at the Center for Pediatric Excellence that are not covered by OHIP include:

• Prescription refills without an appointment
• Letters to insurance, schools, lawyers, ect.
• Psychology assessments and/or treatments 
• Occupational Therapy

Payment for these services is due at the time that they are provided.

You will be billed for services that fall under OHIP coverage. If there is no valid OHIP number, fees are the responsibility of the patient/family and are billed according to the Ontario Medical Association uninsured services fee recommendation.

All Provinces EXCEPT Quebec have reciprocal billing arrangements meaning that you can present a valid provincial card. Unfortunately we cannot accept Quebec health cards and you will be responsible for payment at / immediately after the appointment. Payments can be made in person or virtually using our secure billing platform – JANE.

Privacy of personal information is an important principle to all of us at the Pediatric Center for Excellence. We are committed to collecting, using, and disclosing personal information responsibly and only to the extent necessary for the services we provide in accordance with Ontario’s Personal Health Information Protection Act (PHIPA). Click here to review our full Privacy Policy.